FAQ

Orders

I have a question about my order?

Please email us at [email protected] with your 5 digit order number and question.

Can I cancel or change my order?

Yes, if we have not shipped the item out. Please keep in mind if the order has been shipped out you are responsible for the return.

Can I exchange my order?

Yes, as long as it follows our Return Policy (Please see Return Policy)

How do I return my order?

Please refer to our Return Policy.

What do I do if my order is damaged?

Please email us at [email protected] with your 5 digit order number and Full Name. Photos are always helpful!

Why did I only receive part of my order?

We may have attempted to reach out to you several times without a response. If we do not receive a response within 10 days we will be forced to refund you for your missing or out of stock item.

I received the wrong goods, what do I do?

Please email us at [email protected] with your 5 digit order number and Full Name.

How can I change delivery address?

IF your order has not been sent out, please email us at [email protected] with your 5 digit order number, Full Name, and Updated Address.

Customer Service

How to contact customer service?

Please email [email protected]

What are your customer service hours?

Monday - Friday , 10 am - 4 pm (PST). Please allow up to 24 hrs to receive a response.

Your Account

How do create an account?

Please go to our home page, click this icon (insert icon) on the top left handsome. OR go to this Link https://www.pushtrees.com/login.php

How can I retrieve my password?

Please go to this Link https://www.pushtrees.com/login.php?action=reset_password

How do I change my personal details or email address?

Please login to your account on our home page or using this Link https://www.pushtrees.com/login.php .

Security

Is your website secured?

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Delivery

Can I track my order?

Yes, with every order you will receive a confirmation email. Please allow 24-48 hrs to receive a second email with your tracking information and ETA of your item(s).

When will my item be shipped?

We ship every Tuesday and Friday. Orders must be in Monday or Thursday no later than 1pm (pst) to go out that Tuesday or Friday.

What are your shipping costs?

Each order varies based on distance and weight of the items. Certain items do require an Adult Signature that will be an extra fee, you can find this information in the description of each product.

We do also have items that need to be shipped separately to ensure no damages incur while shipping.

Can I expedite my shipping?

No, we do not offer expedited shipping at the moment.