Terms & Conditions

 

Payment Policy:

 

Upfront Payment Policy

Payment is due upfront upon placing of your order. We accept cash, checks, credit cards,

and payments through our online client portal.

Half Down Payment Policy

Garment Decor requires a signed credit card authorization form to comply with our half

down payment policy. The remaining 50% is charged upon completion of your order as

determined by Garment Decor or if a partial pick-up/shipment is needed.

School Purchase Orders

Purchased orders are accepted at time of order only.

Returned Checks

There is a $30 charge for returned checks. The subsequent payment must be made with

cash, cashier's check, or credit cards.

 

Artwork & Print Policy:

 

Artwork Approval

All artwork must be approved online. Upon receiving your artwork approval, you will be

allowed to make any necessary changes. Changes to the artwork after approving the

mockup could push back your ship date and may not be possible. We will not be responsible

for errors, misspelling, or otherwise in approved digital mockups and artwork.

Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise

requested. Different image sizes being printed on different shirt sizes will be treated as a

new order and priced as such. An image size printed within 1 inch of any seam is subject to

distortion, print imperfections, and/or other small inconsistencies. These are all considered

acceptable goods. We will not assume responsibility for print imperfections due to printing

too closely to seams.

Image Placement & Variance

We will do everything we can to ensure images are printed in a consistent location on all

garments within a run. However, small variations should be expected and we require a 3/4"

acceptable variance. If a request is made for images to be printed near the tag area on the

back of the shirt and directly over the tag, it could have small ink coverage inconsistencies

and will be considered acceptable. If there are no requests made for specific locations,

Garment Decor will resort back to industry standard practices to ensure consistent

placement.

Ink Color & Pantone Matching

We can not guarantee ink colors based on visual mockups alone due to monitors varying

significantly from one computer to the next. Therefore, Garment Decor will assign a color

code or pantone number from our ink selection list. As a result, your finished product may

look slightly different in color than your original artwork. We’ll include the color code or

pantone number in your artwork approval for you to confirm before we proceed with

production. Should your design require a specific color, Garment Decor requires a pantone

number to be provided by the client.

Reorder Ink Color

Due to the nature of printing and different fabric lots, we cannot guarantee exact ink color

matches on reorders. We will make every effort to match the original color as best as

possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on

hand if at all possible.

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints any time we pull a squeegee.

However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to

distortion, print imperfections, and/or other small inconsistencies. These are all considered

acceptable goods and will not be considered misprints.

Misprinted Garments or Items

Occasionally in large production runs, a few items are misprinted and are distinctly different

than the correctly printed or embroidered order. Another potential problem is garment or

item defect could have made it past our quality control and been included in your overall job.

If this is the case with your order, please fill out our return request form via our return policy

website page with the specific item(s) and problem. In most cases, Garment Decor will

provide a credit for the cost of the misprinted or defective items from your invoice. If the

misprint quantity is larger than 5% of your total order, then you may qualify for having the

individual items replaced with a reorder. If you already plan to place a reorder and you would

just like those misprinted items included in that run, that would not be a problem.

Changes & Cancellation Policy

Orders are immediately processed upon payment of your order. Therefore, there is a 20%

restocking fee if you wish to cancel your order after you have paid. Orders can not be

changed or canceled if the order has gone through the artwork approval stage.

 

Garment Policy:

 

Blank Apparel Orders

If you are unsure about your garment selection, it is recommended you order the blank

apparel first. Blank items can be shipped directly to you at full retail cost.

Garment Subjectivity

Garment Decor will not be responsible for you not liking the garment printed on or the

printed artwork. We do our very best to make sure you have selected a garment that you

will expect and matches your needs, but we also expect you to do some research on your

own. We do our best to provide garment size specs for each product listed on our website.

If size specs are not listed on our site, we recommend you confirm and verify them on the

manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt

about whether you'll like the selected garment, we recommend ordering a blank sample

first. Please keep in mind that ordering blank samples will push back the turnaround time.

Blank samples are available for purchase, but are not refundable or transferable towards a

full production run.

Manufacturer Defects

Garment Decor is not responsible for manufacturer defects such as garment color

inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment

defects. We do our best to inspect the garments as they are printed, but we cannot

guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the

possibility of the aforementioned issues.

Under/Over Run Allowance

We do our very best to deliver, at minimum, the ordered quantity for each and every size on

your order. However, printing mistakes happen, screens break on press, shirts arrive with

holes or stains from the manufacturer. For that reason, we have an under/over run

allowance. This is simply an acceptable margin of error. All orders within the Under/Over

Run Allowance of the ordered quantity will be considered acceptable for delivery. For this

reason, we highly recommend you order extra garments for each size. Garment Decor will

not be responsible for profit loss on under runs. If requested, in the event of an underrun

greater than our Under/Over Run Allowance of 5%, we will reprint the remaining quantity.

Customer Supplied Garments

We request an itemized list of each style, color, size, and quantity being delivered. We will

check in the delivered quantity with the stated order quantity to ensure the proper amount

has been received. Not providing a receiving summary is subject to a confirmation fee of

$25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting

fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

Removing Tear-away Tags/Labels

If your shirts come with tear-away tags, we will tear those out free of charge. Please be

aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you

have paid for tag removal service, we are not responsible for removing all pieces of the tag,

should some remain in the seam. If you want them unsewn for removal, thus eliminating the

chance of the tear-away remnants, standard manufacturer tag removal fees and

turnaround time will apply.

 

Shipping Policy:

 

Shipping

We ship via USPS, UPS, & FedEx. To view normal transit times, see our shipping map. A

tracking number will be sent to you shortly after your order has left our facility. Garment

Decor will not be responsible for shipping transit complications for any reason such as

errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times.

Shipping expenses are the sole responsibility of the client and will be added to your invoice

unless otherwise agreed upon prior to your order. Shipping costs are not normally included

on quotes. Garment Decor assumes no responsibility for goods once they have left our

facility. We will not be responsible for shipping to a wrong address if it was listed on your

quote and you failed to correct the address upon quote approval.

Rates

Orders will be billed based on UPS zone rates, plus an insurance fee of $2.00 per $100 of

order value.

Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

 

Return Policy:

 

Policy

If the custom products you receive differ materially from what the invoice states, or if your

order is considerably different than the artwork approval and print policy, then you may

return the custom goods within 14 days.

Return Request Form

All returns inquiries must fill out our return request form found on our Return Policy Page.

Freight on Return

All returns must be sent back by freight prepaid, unless a prepaid label is provided.

Defective Products & Short Shipments

A notice of complaint needs to be made within 5 business days if a defective product is found

within your order or if your order was short shipped. Credits are given in the form of a credit

memo to the original account. The account must be active and transfer of credit is not

permitted.

Return Protocol

If a product is returned without an approved return authorization, product is returned that

was not purchased from Garment Decor, or product falls in line with our garment, artwork,

and print policy, you will be notified and have one week to respond or no credits will be

issued. You may also request the product to be shipped back at your expense. Return

authorization will expire 30 days from the issue date.

Sample Products

Sample products cannot be refused, cancelled, or returned.

 

Published Information:

 

Garment Decor reserves the right to update prices, product specifications, and policies

without prior notice.

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